Client
Victron Energy
Industry
Energy systems
Company size
100+ employees
Services we provided
UI / UX
Digital Design
App development
Technologies
Laravel
Vue
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Energy, anywhere, anytime
Victron fans have energy systems worldwide: from a boat in the port of Saint-Tropez, to an RV in rural Australia and a tiny house in South Africa with an unstable grid. Victron devices allow people to live independent from an energy grid, connecting their renewable energy sources to batteries. Disconnected from a stable grid puts a lot of emphasis on being able to monitor and control systems at all times. Victron Remote Monitoring (VRM) does exactly that.
Integrate various types of devices
We made sure that all Victron devices are easily added through the platform. Whether you are connecting a temperature sensor, an inverter or a battery, the process for users works the same. That way they don’t have to think about their setup: VRM does that for them. The way we present information to the user is consistent throughout these devices, so however big their energy systems become, it is easy to trace back information.
Adjusting to technicians and household users
User groups vary from an installer that knows all the ins and outs of the electrical devices, to an end-user that uses VRM to check up on the efficiency of their energy system. To tailor VRM to both users, we are in constant connection with all user groups. With an efficient navigation flow, experts can find all the technical details they desire, while household users can focus on looking at their system at a glance.
Notify users when needed
Ideally, you only check on your energy system when there is something wrong. To save time, we notify a user in case anything is out of the ordinary. They can set alarms for situations in which they want to receive a push notification. From the notification, they land straight into the place in the app to troubleshoot the problem at hand.
User feedback as a roadmap trigger
Trusting the community
We make sure to check up on the people that work with VRM day in and day out. Part of the features on our roadmap come from suggestions from users in the field. For an app that is so important for people’s daily activities, it is important to have them have a say in what that app looks like.
BETA testing with real users
More than 100 BETA testers get to use all of our features before we roll them out. They are using the BETA environment of VRM while installing energy systems for their customers. In this way, our developers get direct feedback on any tweaking that needs to happen to our new functionalities.
Efficiency at scale
Monitor hundreds of installations
Installers can manage their customer’s systems from the ease of one screen in VRM. In that screen, they get an at a glance view of which systems need additional fuel, which systems are running on a too low battery, or anything else that requires attention.
Reach any system
Remote support allows users to check in and control any system from the comfort of their home. Give the person renting your RV a hand on their trip? Check the efficiency of the solar panels on your boat? With VRM, that is as easy as one click.
Ensure the system is fast and responsive
VRM connects thousands of energy systems with even more devices sending realtime data every minute. In collaboration with Ytec and Influx, we put enormous effort into the speed and reliability of the system, to make sure everyone has access to their systems.
Pro-active information at your fingertips
Dive into the core of an alarm
From the push notification informing a user something is off, they can dive into as much fine-grained information they would need in VRM. They can combine different graphs to get a total rundown of what is happening with the system.
Provide virtual assistance
Through VRM, installers can control any settings for their customers without the need to come by. If they would need to carry out in-person maintenance, VRM provides them with all the data to make the maintenance appointment as smooth as possible.
